Questions and answers

Ordering

How is the price worked out?

Each panel is priced from the material it uses (core, fabric, frame, hardware) and the shop time it takes to make, so bigger, thicker, routed or custom-shaped panels cost more. You see the price update as you design, and orders of 6, 12 and 24 panels or more get 5%, 10% and 15% off.

Can I change a ready-made model?

Yes. Every one of our catalog models opens in the designer, where you can change the shape, size, thickness, fabric, color, surface, edge and mounting.

How do custom shapes work?

Choose Custom in the designer, enter the overall size, and upload a drawing (PDF, SVG, DXF, DWG or an image). We check the drawing and confirm before we cut. There is a one-time template fee per custom design.

Can I print my own artwork on a panel?

Yes. Upload a high-resolution JPG, PNG or WebP image in the designer. We print it on acoustically transparent fabric, so the panel still absorbs sound.

Do you sell samples?

Yes. A swatch card with up to 10 colors, or a 12 × 12 in sample panel. See the samples page.

How do I pay?

We check every order and send an invoice before we start. You can pay by card or bank transfer.

Delivery

How long does it take?

Most orders ship in 7 to 10 business days. Custom shapes take 2 to 3 days longer. Large orders may take longer; we will tell you when we confirm.

How can I track my order?

Sign in to your account, or use the order tracking page with your order number and email. Once your panels ship you will see the carrier and tracking number.

Can I return panels?

Panels are made to order, so we can’t take back panels that arrive as ordered. If anything arrives damaged or wrong, tell us within 14 days and we will remake it.

Acoustics

How many panels do I need?

It depends on the room size, its finishes and what you use it for. The room calculator gives an estimate in a few seconds, and the solutions pages show typical setups for each kind of building.

Will panels soundproof my room?

No. Panels absorb echo inside a room. Stopping sound passing through walls needs mass, decoupling and sealing. Our STC guides explain how.

Which thickness should I choose?

2 in suits most rooms. 1 in is fine for voice-only spaces with lots of panels, and 4 in absorbs more bass, which helps in home theaters, studios and gyms.

Do clouds and baffles work as well as wall panels?

Often better. With air all around them they absorb from both faces, so a suspended panel can do up to 1.5 times the work of the same panel on a wall.